I never thought I would find an airline apologist, but I guess you can find anything on the internet. Listen, man, the airlines in the United States treat their customers like garbage. As a customer, I know this first-hand, and it has not been limited to one airline. I don’t need you to tell me I’m wrong for being regarded by the airlines as less than a human being. If you want me to say something nice about your airline, do something right by me first.
The average customer service satisfaction rating with North American airlines in 2015 was, according to J.D. Power, 717 out of 1000. That’s 71.7%. That’s a C-, at best, and a D- on some scales. The Skytrax World Airline Awards, the so-called “Oscars of the aviation industry” (lol) ranked the top 100 airlines of 2015. Guess how many North American airlines were in the top 20? Zero. Virgin American had the best showing, at 25, followed by Air Canada at 31. This fits with my experience; all of my flights on international airlines were way better than any flight I’ve ever experienced on a US-based airline. Way, way better. Like, not even close. It’s like the difference between eating a mouthful of glass shards or eating a gourmet meal.
Basically, if you want people to quit “whining” and “complaining,” stop being such unbearable jackwagons to your customers, and don’t demand that we thank you for your terrible service. You should be addressing the administration of the airlines and telling them to do a better job of getting their customer service numbers up and getting a North American airline into the Skytrax Top 10. That would actually be a productive use of your time, and, as a bonus, we would stop “whining” and “complaining” because, presumably, we wouldn’t have anything to complain about.